Q: What time should I arrive?

A: Please arrive 10 minutes early to ensure you have plenty of time to fill out paperwork, change your clothes, and otherwise prepare for class.

Q: What should I wear?

A: Pole Attire: Beginners may choose to wear comfortable workout attire or similar; shorts are best but yoga pants or something similar will be totally fine until you start climbing which is usually by your second or third beginner class; Shoes: You can dance barefoot or you can bring heels. Please do not wear clothing or shoes with studs or similar metal embellishments as they damage our poles and floors. Skin: Please do not wear jewelry on hands/wrists; body piercings should be taped to avoid catching on the apparatus. Please refrain from any lotions on your hands and body to avoid slipping on the pole.

Aerial Hoop (Lyra) Attire: Leggings or other tight fitting pants/capris, comfortable top suitable for working out, socks or bare feet. We recommend leg warmers or knee pads that can be worm backwards to cushion the back of the knees if you find that you are experiencing discomfort during your training. We also recommend gloves if you experience hand discomfort.

Hammock (Sling) Attire: Leggings or other tight fitting pants, comfortable top that covers your armpits and is suitable for working out, socks or bare feet. Please do not wear jewelry, zippers, or any other adornments that can snag the silks.

Q: What should I bring?

A: Water bottle and yoga mat. If you are under 30 years of age, we will ask to see a government issued ID to verify you are at least 18 years old. For novice level students and higher, we recommend that you always wear or bring layers as our warm-ups often consist of movement across the floor (pants, shirts that cover your shoulders, leg warmers or socks, and knee pads).

Q: Do I have to register in advance?

A: We ask that all clients register in advance either online or by phone (call or text 720.318.1749 for Boulder or call 970.377.9945 for Fort Collins). Our instructors report to the studio only if they have people signed up for their class, so preregistering ensures you are not inconvenienced by showing up to a closed studio. Additionally, it makes lesson planning more effective and class announcements (i.e. weather cancellation) easier if we have an accurate roster. Registration closes one hour before the class start time, however, late registrations are usually allowed if the class is not full and you phone or text us.

Q. Can I cancel my class?

A. Our cancellation policy is 6 hours or more before the start of the class to avoid forfeiting your payment and/or penalty. We understand that sometimes there are extenuating circumstances such as illness or injury, in which case you may petition that penalties be waived for late cancels. Due to class size, lesson planning, etc. we do need to strictly enforce this policy. We do not waive penalties for no-shows.

Q: Are there any age restrictions to participate?

A: Participants must be at least 18 years of age; minors are allowed ONLY after the studio owner has had an in-person consultation with the parent/guardian. No exceptions! The consultation must be scheduled well in advance of the class which you would like to attend. All participants under the age of 30 will be asked to show a government issued ID to verify age.

Q: Can I participate if I am pregnant?

A: For insurance and safety reasons, students may not participate while pregnant.

Q: What are your business hours? Can I tour your studio before I sign up for class?

A: Our studios are only open during class times. Tours are done by appointment only. You may schedule a tour and/or consultation by calling your desired location. Phones are answered during normal business hours unless the manager is teaching, in a meeting, or on another call. Please leave a voicemail and the manager will return your call within 24 hours. If it is an urgent or time-sensitive matter, please text us at 720.318.1749.

Q: Can I pay with cash or check?

A: Yes, but you must make an appointment with the manager to make your payment well in advance of the class.

Q: Is there a weight limit for your classes/equipment?

A: The manufacturers of our poles do impose a weight limit (in the 275-300 lb range), HOWEVER, we have created methods and techniques for individuals at or exceeding this limit to participate in a grounded capacity which ensures s/he is able to train safely and effectively. The weight limit for aerial varies on rigging configurations and type of activity. Please call us for a consult.

Q: Will I have to share a pole/hoop/hammock with someone else?

A: You should always expect to share an apparatus, however, we do limit class size. We cap our class sizes so that no more than 2 people share a pole and no more than 3 people share a hoop. Hammock classes typically do not share an apparatus but there may be a rare occasion where we need to (i.e. equipment replacement, etc.) in which case we limit it to 2 people per hammock.

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